Contact

Questions about an order, a delivery, or the oil itself — most answers are below. For everything else, our team replies within one business day, usually much sooner.

Emailsupport@try-raed.com
Write from the address you used at checkout and include your order number. We answer every message.

Track your order — your shipping confirmation email contains your tracking link. Full carrier details are in our shipping policy.

Subscribe & Save

How does Subscribe & Save work?

Your Ræd is delivered every 4 weeks at 50% off — $33.50 per renewal — with free US shipping. Full-body application uses roughly one bottle per 30 days, so the cadence matches real use. You'll receive an email before every renewal with the amount, the date, and one-click links to skip, pause, or cancel.

How do I cancel, skip, or pause?

There is no lock-in and no cancellation fee. Manage everything from your account, or email support@try-raed.com with your order number and we'll handle it for you — including moving your renewal date if you're still working through a bottle.

I was charged for an order I didn't intend.

That usually means an active subscription is still on file. Email us within 30 days of the charge with the last four digits of the card and we'll locate it, cancel it if you wish, and refund where applicable — unshipped renewals are refunded in full, unconditionally. Please write to us before contacting your bank; we resolve billing issues within one business day.

Orders & shipping

When will my order ship?

Orders placed before 2:00 PM ET on a business day leave the same day; otherwise the next business day. You'll receive a tracking link the moment it ships.

How long does delivery take?

US 2–5 business days · UK and Australia 4–7 · Canada and Europe 5–10 · rest of world 10–15. US orders over $40 ship free and insured; under $40 shipping is a flat $5.95. Details in the shipping policy.

Can I change or cancel after ordering?

Email us immediately — orders leave quickly, so the window is short. If it hasn't shipped we'll change or cancel it on the spot. Once it's in transit, our return & refund policy applies from the day it arrives.

Tracking says delivered, but nothing arrived.

Check the address on your order, ask neighbours or building staff, and look at the porch, mailbox, or garage — carriers sometimes mark parcels delivered slightly early. If it hasn't appeared within 48 hours, contact the carrier with your tracking number, then email us and we'll take it from there.

Will I pay customs or duties?

Orders outside the US may attract duties or taxes set by your local customs authority — they're paid to your carrier or government, not to Ræd. We ship DDU (duties unpaid). Check your local customs office for rates.

The product

What is a pheromone, and what does Ræd do?

Pheromones are chemical signals that can influence how you're perceived in close-range interactions. Ræd is a body oil infused with synthesised pheromone compounds — androstenone, amplified by ambroxan — designed to complement your body's natural signals. It works with your chemistry, not over it. Effects vary from person to person and build with consistent use.

How do I apply it?

Use the dropper directly on shoulders, arms, and back after your shower, while skin is warm — skin heat activates the compounds within about 60 seconds. Let it absorb before dressing. Full-body application projects best and uses roughly one bottle per 30 days. Once daily, every day — consistency matters more than quantity.

What does Ræd 540 smell like?

Saffron, jasmine, amber, ambroxan, and cedarwood — inspired by Baccarat Rouge 540. Warm, magnetic, addictive. Because it's an oil, it develops with your skin over the first 20–30 minutes; the drydown is personal to you.

How long does it last?

The scent is designed to last up to 12 hours per application. If you stop smelling it after an hour, that's usually nose adaptation — the people around you haven't adapted.

Can I layer it with perfume?

Yes. Apply Ræd first as the skin layer, let it absorb, then your fragrance on top. The oil base carries and extends whatever you wear over it.

Is it safe for sensitive skin? Will it stain?

The base is jojoba with squalane, argan, vitamin E, camellia, and olive fruit oils — no shimmer, no tint on skin. If you have sensitive skin or allergies, patch test first; discontinue if irritation occurs. Let it absorb fully before dressing to keep it off fabric.

Returns & payment

What's the return policy?

Single-bottle orders are covered by our 30-day money-back guarantee — full refund, no questions, no return required. Bundle orders (Buy 1 Get 1, Buy 2 Get 2) aren't covered by the guarantee, but unopened bottles can be returned within 30 days of delivery. Email support@try-raed.com with your order number. Details in the return & refund policy.

My order arrived damaged or wrong.

Send a photo or video with your order number within 5 days of delivery and we'll replace or refund it immediately — on any order type.

What payment methods do you accept?

All major cards, Apple Pay, Google Pay, Shop Pay (including 4 interest-free installments), and PayPal. Checkout is fully encrypted through Shopify.

Was I charged twice?

What looks like a double charge is usually a temporary authorization hold that clears on its own, or a scheduled Subscribe & Save renewal. If something still looks off, email us with your order number and the last four digits of the card.

Pheromone effects may vary. This is a cosmetic product not intended to diagnose, treat, cure or prevent any condition.