Return & Refund Policy
Single-bottle Ræd orders are covered by a 30-day money-back guarantee. If you don't feel the difference, we refund you. No questions, no return shipping, no friction.
The guarantee
You have 30 days from delivery to decide. If Ræd isn't for you, email us and we refund the product total to your original payment method — you keep the bottle. We don't ask you to justify the decision and we don't require a return.
The guarantee applies to single-bottle orders — one bottle per order, once per customer and household.
Refunds are issued within 2 business days of approval and typically appear on your statement within 5–10 business days, depending on your bank. Original shipping fees, where charged, are not refundable. Requests beyond 30 days are reviewed case by case.
Bundle orders
Bundles — Buy 1 Get 1 Free and Buy 2 Get 2 Free — carry bundle pricing instead of the money-back guarantee and are not eligible for the keep-the-bottle refund. Unopened, unused bottles from a bundle can be returned within 30 days of delivery for a refund of the returned items; return shipping is at your cost. Opened bundle bottles are not refundable.
Damaged or defective items are always replaced or refunded, on any order type. We reserve the right to refuse service and cancel orders we identify as fraudulent.
How to request a refund
Email support@try-raed.com from the address used at checkout, with your order number. That's it. You'll receive a confirmation email once the refund is processed.
If your order arrived damaged or defective, include a photo or video and contact us within 5 days of delivery — we'll replace it or refund it immediately.
Cancelling an order
Orders dispatch quickly — often the same business day — so the cancellation window is short. Email us as soon as possible after ordering. If your order hasn't shipped, we cancel and refund it in full immediately. If it has shipped, this policy applies from the day it arrives.
Subscribe & Save orders
- Billing reminders — you receive an email before every renewal, showing the amount, the billing date, and direct links to skip, pause, or cancel — no need to contact support.
- Cancellation — cancel anytime from your account or by emailing support@try-raed.com. No cancellation fees, no minimum term.
- Unintended charges — if you were billed for a renewal you didn't intend, contact us within 30 days of the charge and we'll make it right, including a full refund where applicable.
- Unshipped renewals — any subscription order that hasn't shipped yet is cancelled and refunded in full on request, unconditionally.
If you have a question about any charge, write to us before contacting your bank — we resolve billing issues within one business day.
Shipping questions are covered in our shipping policy. Anything else: support@try-raed.com.
