Track Your Order

Your order is on its way. Here's how to follow it.

Where to find your tracking number

You receive two emails from us: an order confirmation when you place the order, and a shipping confirmation the moment it leaves — that second email contains your tracking number and a direct link. Allow up to 24 hours after dispatch for the carrier to activate tracking. If you checked out with Shop Pay, the Shop app tracks your delivery automatically.

When to expect it

US orders arrive in 2–5 business days after dispatch; UK and Australia 4–7; Canada and Europe 5–10; rest of world 10–15. Carrier-by-carrier links are in our shipping policy.

Tracking not moving?

Tracking sometimes pauses for a few days in transit, especially through customs — this is normal. If it says delivered but nothing arrived, check with neighbours and around your door; carriers occasionally scan early. If it's past the estimate with no movement, or 48 hours past a delivery scan, email support@try-raed.com with your order number and we'll take it from there.

Can't find your confirmation email? Check spam, then write to support@try-raed.com from the address you used at checkout.